Accessibility Statement

This accessibility statement applies to Durham Heritage Coast which is ran by Durham County Council.

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

The current version of this website was launched in 2016, but some individual elements of it may not have been updated since then.

How accessible the site is

We know some parts of this website are not fully accessible:

PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format:

Call 03000 268 131
Email heritagecoast@durham.gov.uk
Use our contact us page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use our contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Durham Heritage Coast is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs: some do not specify a default language, failing success criterion 3.1.1
PDFs: some are not tagged, failing success criterion 1.3.1
PDFs: some PDFs are not machine readable, failing success criterion 1.1.1
PDFs: some do not have a title or the titles are weak, failing success criterion 2.4.2
PDFs: some do not use bookmarks to aid navigation, failing success criterion 2.4.5
PDFs: some are missing headings or headings do not cascade correctly, which fails success criterion 1.1.3
Images in documents: some images/figures do not have an alt tag, failing success criterion 1.1.1
Document titles: some documents have no title failing success criterion 2.4.2
Forms: some form controls do not have text labels failing success criterion 1.3.1
Lists: some are not marked up correctly, failing success criterion 4.1.1
Link Purpose: some of the link text within the content is the same for different destinations, failing success criterion 2.4.4
Link Purpose: some adjacent links point to the same destination, failing success criterion 1.1.1
Audio/Video: some pre-recorded do not provide captions, failing success criterion 1.2.2
ID’s: some pages have duplicate ID’s, failing success criterion 4.1.1
Elements: some image elements inside a link has alternative text the same as adjacent text, failing success criterion 1.1.1

Content that’s not within the scope of the accessibility regulations

PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services.
pre-recorded audio and video published before 23 September 2020
live audio and video
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We are aware of the outstanding issues on this website and we plan to review them by July 2023.

Preparation of this accessibility statement

This statement was prepared on 21 August 2020. It was last reviewed on 26 September 2022 by Durham County Council.