Heritage Coast

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Accessibility Statement

Accessibility Statement

This accessibility statement applies to Durham Heritage Coast which is ran by Durham County Council.

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

The current version of this website was launched in 2016, but some individual elements of it may not have been updated since then.

How accessible the site is

We know some parts of this website are not fully accessible:

  • PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please use our contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Durham Heritage Coast is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • images in documents: some images/figures do not have an alt tag, failing success criterion 1.1.1
  • document titles: some documents have no title failing success criterion 2.4.2
  • page language: this is not declared, failing success criterion 3.1.1
  • documents: PDFs are not tagged so are not accessible by screen readers, failing success criterion 1.3.1

Content that’s not within the scope of the accessibility regulations

  • PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services.
  • pre-recorded audio and video published before 23 September 2020
  • live audio and video
  • social media icons

What we’re doing to improve accessibility

Our accessibility roadmap below shows how and when we plan to improve accessibility on this website.

As stated in the non-compliance section, the known issues are listed below:

  • Content – PDF documents on this website are not fully accessible to screen reader software.

A program of work is now underway to address these issues and involves working with Durham County Council’s in-house developers/designers as well as third party functionality providers.

We aim to resolve the above items by September 2021.

Preparation of this accessibility statement

This statement was prepared on 21st August 2020. It was last reviewed on 1st July 2021.

This website was last tested on 1st July 2021. The test was carried out by Durham County Council.

We re-assess the code, design and content of a website, app or system for accessibility whenever it undergoes a major modification. We do this internally using manual checking.